FAQs
How do I know that Mortgage Extra will do what it says?
Everything is outlined clearly in the policy wording, this is a legal document so they must stand by it and do as they claim.
I have heard about people having cover and then not getting paid, why would this happen?
As with all life type insurances, they are based on your health at time of application, it is important that you answer the health questions thoroughly. In most cases the only reason a claim isn’t paid is because the questions weren’t answered correctly or fully. If in doubt ask and always give as much information as possible. Ezi Mortgage can help you complete the questions if you are uncertain.
What if I take out cover and then move house?
Mortgage Extra can easily be transported over to your new mortgage; Ezi Mortgage will help you do this when the time comes.
What if I freehold my house?
You can choose to cancel the cover or you can convert it to an income protection policy ensuring that you can continue to protect your income for those holidays and nice extra’s in life.
What if I already have Income Protection?
Ezi Mortgage can help you to decide if the cover you currently have is sufficient in the event of a claim, email us and we will help you to understand the cover you have and see if it is the best available for you.
Can I cover my investment properties?
No, this cover is designed for mortgages on your residential property. If you have a mortgage on your property and are also making a profit on rental properties the profit will be offset against the amount of repayment cover. To be sure email us and we will help you to work out if you are able to have Mortgage Extra cover.
I know income protection is based on proven taxable income; do I have to prove my income to get Mortgage Extra cover?
No, the proof that is needed for this type of cover is proof of mortgage and the payments you are making. You do not have to prove your taxable income.
I have life cover so why do I need repayment cover?
Life cover pays if you die; repayment cover starts paying 4 weeks after the doctors have signed you off work. Most people do not die instantly, we tend to get sick and die over a long period of time, whilst you are unwell you don’t need the extra added burden of financial stress, this is where repayment cover comes into play. The life cover pays at death only, or if you are diagnosed as critical and likely to die within 6 to 12 months.
I already have repayment cover through my lender, how is this one different?
Email us and we will do a comparison for you, if you read the policy wording you may find there is a big difference, not all policies offer full cover.
Can I change cover if I already have cover?
Yes, if the new cover is better than the current cover then you can change. Check with us first though, if your health circumstances have changed since you took out your current cover it may not be advisable to change.
If I buy my cover over a website who will help me at claim time?
Ezi Mortgage can help you; we also have associated brokers and advisers around the country who can help you with claims and other insurance covers if you need them. Mortgage Extra is an ING Life product and they are known for their excellent customer service and claims assistance. So there is help available to you either on line, by phone or direct in person if you like.
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